NEXUS
Support triage studio for production incidents
Command Center

Turn support chaos into one focused operating room.

Keep one live case in focus while the crew triages, investigates, prepares the action packet, and holds execution behind a final review.

Active incident
INC001
Current stage
Evidence retrieved
Urgency
P1
Response clock
11 min remaining
Agent Crew

Each specialist shows its current task and next handoff so the page feels like a premium incident room, not a wall of dashboard widgets.

SENTINEL Analyzing

Classification bot

Sorting raw evidence into a confident incident shape.

Next: PRISM receives the evidence bundle.

PRISM Waiting

Diagnosis bot

Preparing to test the top failure hypothesis.

Next: FORGE receives the diagnosis packet.

FORGE Waiting

Remediation bot

Standing by to produce the safest runbook.

Next: GUARDIAN reviews the runbook.

GUARDIAN Governance hold

Governance bot

Keeping execution gated until the fix is provably safe.

Outcome: execution or block decision.

Live collaboration
FORGE proposed a rollback-safe runbook while GUARDIAN holds the final gate.

Choose your path

Select how to start your investigation — raw logs or a seeded demo incident
Raw logs Demo incidents 5 families

Recent incident rail

Quick access to all 5 seeded incidents for comparison
INC001 INC002 INC003 INC005 INC007

Expand queue internals

Deep metrics: SLA status, source breakdown, bottleneck analysis
Open incidents SLA risk Source mix
Open incidents
5
SLA at risk
2
Primary source
Webhook
Last update
2 min ago
Most recent source
Webhook
Current bottleneck
API latency